Frequently Asked
Questions

Under normal transit conditions, you can typically expect your order to arrive within 6 to 10 business days after it has been shipped. During peak promotional seasons or due to unexpected courier backlogs, delivery may occasionally take 7 to 14 business days.

Please note that our fulfillment and transit operations run strictly on business days (Monday through Friday, excluding statutory holidays). Orders submitted over the weekend or during public holidays will be lovingly prepared and dispatched on the following business day.

To ensure rapid dispatch, we offer a 24-hour grace period for any order modifications. Within 24 hours of placing your order, you can contact our customer support team to update your delivery address or swap items.

Once this 24-hour window closes or after the order has been fulfilled, we are structurally unable to alter, redirect, or cancel your shipment.

Providing a complete, accurate, and valid delivery address is the sole responsibility of the buyer at checkout. CamelliaX cannot be held liable, nor can we offer complimentary reshipments or refunds for packages that fail to deliver due to faulty, incomplete, or invalid address credentials provided by the customer.

We highly recommend double-checking your information before finalizing your payment.

We offer a straightforward flat rate of $5.99 for all shipments within the United States. Your exact shipping fees and any applicable promotional discounts will be automatically calculated and clearly displayed on your final checkout screen.

There is no minimum order requirement to shop on our storefront — you can easily place an order even for a single ritual item.

Yes, all international shipments may be subject to import duties, localized taxes (such as VAT), and administrative clearance fees levied by your destination government. These additional charges are the exclusive responsibility of the recipient. We highly recommend reviewing your local customs thresholds prior to finalizing your purchase.

Rest assured, we stand firmly behind our formulas and will gladly make it right. Please contact our concierge support team at support@camelliax.com within 7 days of receiving your package.

Kindly include your Order Number along with clear photos or a brief video demonstrating the issue. Once verified by our team, we will promptly process a full refund or arrange a complimentary replacement, depending on your personal preference.

Due to the personal care, hygienic nature, and strict safety compliance of beauty products, all sales are final if the items are delivered in good, non-defective condition. We do not accept returns, exchanges, or cancellations due to a change of mind, buyer's remorse, or accidental ordering.

We kindly request that you thoroughly evaluate your shopping cart, skin type compatibility, and order details prior to executing payment. See our full Returns & Refunds Policy for details.

If a package is safely returned to our facility or local courier hub because of an insufficient/incorrect address provided by the customer, or a failure to claim the package after multiple delivery attempts, you may select one of the following options:

• Reshipment: If you still wish to receive your items, we are happy to reship them. However, the customer must cover the actual reshipping fee. Once the fee is settled and a verified address is provided, your package will be dispatched again.
• Refund Request: If you opt for a refund instead of reshipment, please note that the transaction is ineligible for a full refund. We will deduct the actual shipping costs incurred by the carrier (regardless of whether your order originally qualified for free shipping) plus any disposal or processing fees charged by the logistics provider. The remaining balance will then be credited back to your original payment method.

If tracking metrics confirm that your package is officially lost in transit or misdelivered by the courier, we will fully support you with a complimentary replacement shipment.

We kindly ask that you first reach out to your local postal service or carrier hub using your tracking number, as they can frequently retrieve delivery coordinates or locate the parcel. If the parcel is confirmed missing, please contact us immediately via email at support@camelliax.com or via WhatsApp at +44 7707 395433 so our support team can assist you without delay.

No. CamelliaX assumes zero operational or financial liability for packages that are rejected, abandoned, or destroyed by customs authorities due to a customer's refusal to clear local import fees or adhere to localized product restrictions. Under such events, refunds will not be issued.

If the carrier manages to return the abandoned package to us, it will only be re-sent entirely at the customer's expense.